How can we get the service we need from an IT standpoint to help our end users out and not break the bank at the same time on it'? We're growing from this number of company and we're expanding at a very high rate. So we went up to Zoho and said, 'Hey, look, this is what we're doing. And while ServiceNow was a product that had all the features we wanted, it had great customer support on it, the pricing was just hugely different. So when we looked at other different products, we found out that the price point was astronomically high for what we needed. When you're spending tens of thousands of dollars on a product to help our IT service desk, we had to look at and say, 'Hey, what is it that we need in here and how much can we really afford to put on that?' What we learned is a lot of ITSMs out there, they provide similar things and similar capabilities of it, but what we come to find out is that the biggest thing you have to realize is price point. One of the biggest factors that we went with with choosing ServiceDesk Plus was the price point. As we grew as a company, this product grew with us and it allowed us to not only keep track of our environment from a ticketing standpoint, but it allowed our service desk to grow with our company and give us the ability to give our end users the support the needed. And that's when ServiceDesk Plus came to us with their product, and we come to realize not only was it affordable, but it was scalable for what we needed and that became extremely valuable. One of the top ones out there was ServiceNow, and while their product was very refined and easy to use, we found out that the cost point of the product and usability of it was a little bit too much out of our reach.

But as we started to realize that we needed to expand as our business grew, we looked at other products out there. It worked because we built it in-house and it did what we needed to. Now, we started off as a small company and when we started using in-house products, of course it was great. Some of the other products we tried to review before we went to ServiceDesk Plus was a product called ServiceNow, and we went also with in-house products that we built. I'm a service desk manager, and I'm here to review ServiceDesk Plus now, and I give it a five out of five review.

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